Overview of Bank Mandiri as a state corporation: Nekopoi

How to contact the Mandiri Call Center for customer complaints

In fact, the  call center  in Mandiri is one of the best places for customers who want to complain or get problems with transactions. This bank also facilitates members’ access to oral and written complaint services.

As a customer of a bank, you cannot be separated from various types of problems, such as lost debit / credit cards, forgotten PINs, lost passbooks, attempts to block ATMs so that they cannot carry out transaction activities. Of course, a series of these problems happened to you, right?

To overcome these problems, you don’t really have to worry or worry, because the call center in Mandiri   can be your best reference. The availability of a call centre shall be ensured in accordance with the provisions of the applicable financial services authority or the IOK. The mechanism for submitting complaints from Mandiri Bank is also very simple.

There is a call center phone number that you can contact at any time. For those who want to complain, make sure you do it right. Do not forget to tell the details of the problem where it is violated. Be sure to provide some important documents that are necessary, including the existence of a passbook.

The complaint service is available at a bank branch. Although the method is quite simple, few members of the public know how to use the appropriate mechanism to contact  the call centers in  Mandiri.  Some customers did not give up their intention to make a duan because theyare not familiar withthe procedure.

Overview of Bank Mandiri as a state corporation

Before you get acquainted with the call center service, you should also look at this one bank. PT Bank Mandiri Tbk itself is a bank with significant assets in Indonesia. In addition, it turns out that it is listed on the Indonesian Stock Exchange as a public company with the share code BMRI.

The company itself was established on October 2, 1998 as part of a bank restructuring programme originally run by the Indonesian government. At that time, there was an economic crisis in which state-owned banks, the State Commercial Bank, Bumi Daya, indonesia’s import exports and the development of Indonesia were united. Namely,  it was given the name  Bank Mandiri .

Along the way, Mandiri continues to develop a variety of banking products that potential customers can choose according to their own needs. The  products offered by the Mandiri call center may include savings products for foreign products.

Also,  there is no question about mandiri’s work  . This is not without reason, because the company has really improved significantly in terms of providing services to small businesses and medium-sized enterprises for retail businesses, which make a significant contribution to this. You don’t have to be skeptical about the performance either.

There are different types of services that the company offers to its customers. In addition to various types of savings and credit products that can be tailored to the needs of customers, Mandiri  also provides a 24-hour call center service, which can be the best place to complain. And the company makes it one of the leading companies in Indonesia.

Self-service  call center for complaints

At this point, K amu still has to look for  a call center , right? If youwant to make a complaint or complaint, call 14000. But the number can only be found by someone in surabaya, palembang, jakarta, medan, bogor, yogyakarta, denpasar, jakarta, banjarmasin, semarang and makassar.

Customers who are outside the above city do not have to worry. Because you can contact Mandiri’s call center at (021) 5299-7777. Tariffs, in which customers are charged a fee, are also very cheap. You can contact the phone directly or on mobile. In the meantime, if you call the number 14000, you will be charged a journal fee .

For those who are mobile users, a flat fee is charged with a per-minute bias  . See the review below for more details.

  1. Telkomesel rp 1200 helo card is charged
  2. Telkomesel Simpat Rp1.800
  3. Indosat Rp1,700
  4. Xl Rp1.7000
  5. Flexi Jakarta lokasl

Meanwhile, for customers with access to (021) 5299 7777, Telkom tariffs apply. If you want to make non-cash transactions  through Mandiri Call, you will need to make a Mandiri Pin call.

Pin Call is available by first registering at the  nearest Mandiri bank  ATM in your city. Customers can enter directly to the ATM card along with the pin. If so, you can follow this by selecting the e-banking registration menu and following the following instructions.

Via email and social media

In addition to  contacting Mandiri’s call center, customers can also complain about emails and social media. For those who want to get in touch via email, you can send a message directly to Mandiricare@bank Mandiri.co.id. If you want to make a complaint by e-mail, the customer can clearly indicate the problem or complaint.

Don’t forget to provide the necessary documents during the process, such as debit/credit cards, proof of transactions, complaint information, including transaction date and time, nominal and other documents. For more details, you can first ask a question in the customer service section.

Another way for customers to complain is to enter the  official website of Bank Mandiri,  which is www.bank Mandiri.co.id you can select the menu, contact us directly. In the menu you need to specify some details. Make sure you never fake this data.

There are still other channels to contact Mandiri’s customer service or call center , namely through social media, namely via twitter @Mandiricare or sending a message via telegram to 0811-8414-000. It is good to be patient and wait for the answer.

How does the customer complaint process work  ?

You already know how to contact the Mandiri call center service, the process of making a complaint to customers includes:

  1. Customers can submit complaints immediately through the available call center. If so, the bank will immediately check the suitability of customer data
  2. The customer then immediately receives the registration number of the complaint, and the official receives and records the complaints of the customers
  3. Mandiri officials immediately follow customer complaints and resolve them based on the type of complaint in which they were filed.
  4. If the customer has agreed to the solution or agreement, the complaint will be considered immediately
  5. In the meantime, if no agreement is reached, the client can immediately submit a dispute resolution request to use the bank mediation function if it is assisted by Indonesian banks.

Bank customers,  including  members of Mandiri, often face different types of problems. To overcome this problem, you can contact the Mandiri call center  service directly,  who will immediately overrule it and provide you with the best solution.

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