Ethics used to contact call centers : SoalSekolahmu

3 ways to contact the  Tokopedia call center for consultation

3 ways to contact the Tokopedia call center in this digital age should be known when you become a Market Place user. The call center is simply defined as a service of Tokopedia for customers when they need information, submit complaints or ask for help in case of problems. This service in the digital sector is very important to foster good relationships with customers.

Call centers are compared to representations of the company itself facing consumers directly. This service is one of the important points to provide a sense of comfort to customers. Not only good response and communication, the media used in call center services show the professionalism of the company when providing the best service to consumers.

Tokopedia is one of indonesia’s largest markets and is part of the category of unicorns that are still growing today. Of course, this large market tries to provide the best possible service to customers, sellers and buyers. If you need information or submit complaints, 3 ways to contact the Tokopedia call center.

How to contact the Tokopedia call center that can be done

Below are the methods that can be used to contact the Tokopedia call center that can be tried.

  1. Using a call center

If you need a quick response, you can choose the best of the 3 ways to contact the Tokopedia call center by contacting 02153691015 or 02180647333 directly. However, when using this method, the customer needs a vendor balance to do so. If you don’t want to spend more money, we recommend using this medium when you are in a large/precarious situation.

  1. Use of e-mail

If you are used to using email at work, you can do it through this means. The advantage of this method is that you can submit complaints officially or not. This way, it’s easy to include the necessary documents to amplify your protest or request for information.

The email address to contact customer service is contact@tokopedia.com. Another advantage of this medium is that the confidentiality of information when submitting complaints or communicating can be better maintained.

Get customer service through social media

when the problem is not too big, one of the 3 ways to contact the Tokopedia call center, we recommend that you choose other media that do not cost money. Among them are through social media, Instagram, Facebook and Twitter. Communication services via this social media can be used within a full 24 hours. Another convenience for those who are used to using social media is that the process is simpler.

When you use Twitter, the accounts you  can contact are @tokopedia or @tokopediacare. In the meantime, if you are contacting using Tokopedia Facebook, please open the @tokopedia fan page with the URL http://facebook.com/tokopedia. when using Instagram, please follow @tokopedia account.

Communication with the service with social media can be transmitted in several ways. First of all, by transmitting in the column comments or directly using a private message. For general information, we recommend that you use the comments field.

However, when you discuss personal matters or transmit fraud or people who need your personal data, we recommend that you use messages directly. It’s safer and saves you from getting into trouble with others.

When you communicate with social media, it doesn’t cost any money.  You only need the data to access and use social media. But the shortcomings of this medium, the response is relatively slow compared to telephone services. Because most customers usually use this medium to communicate with Tokopedia.

Even when on social media it’s a lot and stacked, there’s a possibility of not being read by customer service. Therefore, it is recommended to use this medium to communicate or convey less important things. When you enter the site or app, you can focus on shopping or opening booths.

Even if you don’t use this social media as one of the3 choices of 3 ways to contact the Tokopedia call center, we recommend that you continue to follow it. Because Tokopedia transmits various the latest information through their social media. Whether it’s policies, promotions, or other important information.

Communicate with the Tokopedia call center using an app

Below are some ways that can be used to communicate with the Tokopedia call center using the app.

  1. Help Center

Another option of 3 ways to contact the Tokopedia call center using the application on the “help center” panel. Whether you are using the app or the site, please select the Contact Us panel. then will be displayed some points that you will transmit, please direct to the needs. Then, please pass on the information you want to solve.

  1. Tokopedia Care

You can communicate with customer service via the Tokopedia Care feature. Tokopedia Care has a variety of information about this market that customers and sellers need. In addition to the information, Tokopedia Care also provides articles in the form of tutorials and important tips to users.

You can access it by opening an account first. Then select the settings panel – select Tokopedia Care. On this page, please type keywords about the issue in the search bar. To be more specific the information you get about the subject of the problem.

After that, type in the keywords of the problem you are facing. After this process will be displayed a guide to solve the problem. when the problem has not been felt,  additional customer service in the Help Center function.

  1. Transaction invoice

Another method in this application can also be through the invoice of the transaction you  make. please open the list of transactions on the account – click on shopping. Please select the transaction that is having problems. Then the message details are displayed, please select the panel.

  1. Live Chat

You can communicate via the live chat service  that has been provided as a consultation room with the Tokopedia team. However, currently, the live chat service is limited to sellers who have Gold and Platinum subscriptions only. To take advantage of this service, please open the Toped Bot widget.

After that, you can open an account, go to settings – navigate to Tokopedia care – pop up chat displayed – select it on the chat panel now – Then you can write what you  want to view. But before responding, usually the Tokopedia system sends a chatbot.

  1. Via the Resolution Center

With this service, you can consultTokopedia directly. Then they pass on the best solution for each buyer or seller. To do this, please open an account – this is a list of transactions – these are purchases – Select the transaction that encountered a problem – please select the complaints panel.

After that, it will be displayed pop up complaint order please click on it. then point out the problem and convey it clearly. The journalist did not answer or did not find the best solution for 3 days, please use the help request function. Here you will be greeted directly by the resolution center administrator who will help you solve the problem.

Ethics used to contact call centers

From 3 ways to contact the Tokopedia call center in addition to the technical methods, you need to pay attention to the process. Always transmit politely, even if the buyer is king. Open the communication with a polite greeting, then convey it concisely, clearly, and non-verbosely. Make sure that the information you are transmitting is true and not far-fetched.

If necessary, include supporting evidence when filing a complaint to facilitate their response.  You have to wait patiently for an answer, as many customers may encounter the same problem as you. In this way, it will be well answered.

Also, before submitting complaints, asking questions, etc., make sure you have tried to understand the rules regarding transactions on Tokopedia. Do  not let yourself be asked questions  in 3 ways to contact the Tokopedia call center from problems that have been clearly transmitted in the information center.

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