It’s too late for all the goods? Contact the JNE Call Center in the following way!
If you often use JNE expeditions, you only need to contact the JNE call center if you have problems delivering goods. JNE itself is actually a company founded in 1990 that serves the public on matters of customs services, especially imports.
This company, which deals with shipping and logistics, is really popular in Indonesia and is even often used as one of the best options for online purchase and sale transactions. JNE’s products and services also vary, from JNE Express, JNE Logistics to JNE Freight.
Ifyou’re shopping online, you’ll usually be askedto choose an expedition to deliver the item when you look at it. There are many ecommerce companies that use JNE expedition services because they are experienced and rarely have problems, even if you always use JNE, right?
What if the goods suddenly didn’t arrive even when they came out at an estimated delivery time? In addition to contacting the JNE call center , you can first perform a shipment tracking online to find out where the goods remain. But in this article, we will discuss ways to connect with the CSJ.
Review receipts from other sites
When you shop online, you can usually see the receipt number listed and you can check the receipt number. Although really in e-commerce, it has shown that the process of shipping goods has reached somewhere and the others.
But sometimes there are some obstacles that lead to tracking the receipt number that is not updated with e-commerce. From there, you can check it out on JNE’s official website. However, if the official website has not been updated or you are experiencing technical issues, you may use other document verification sites.
Some of the recommended checking pages for use are resi.id, name by going to the main page of the site resi.id then entering receipt to your package, pressing Enter and then following the following instructions. It will show the status of your package or you can also check other websites, such as:
- com
- id
- com
If you have checked the different receipt pages but still cannot see your package’s status update, you may want to contact the JNE call center. There are many ways you can file complaints or simply search for information about parcel delivery.
You can do this in some way to connect directly to JNE’s customer service, especially through the email address provided, contacting JNE’s social media account, and through the hotline service or phone number provided. In fact, you can also visit the ask joni page to get straight to headquarters.
Contact JNE Call Center via e-mail
This method is often done because it is easier , because you don’t have to spend a lot of money. So what you need to do is send an email to JNE’s official email address , which is customercare@jne.co.id about the complaint you want to file and the tip is to send it in the right format.
When you send an email, don’t leave the subject section blank, the correct format is the subject of content with a complaint, such as “problem package,” and then enter a clear description or explanation of the problem you face in the email body. We recommend using the list of obstacles to make CS easy to understand.
In the description section, do not forget to use the recipient’s name, the sender’s name, and your active mobile phone number. You can also attach a picture if it is really necessary to prove that you actually have problems with the package being sent. So you don’t need to contact the JNE call center on the hotline service, you can do it by email first.
After sending the email, what you need to do is wait for a response fromc uto the mermer service, with duration depending on the queue. Your email may be read promptly within minutes and answered by the administrator. It may also wait a few hours or a few days.
Direct messages via JNE social media account
In addition to the above procedure, which is to send a complaint via email address provided, you can also send a message via JNE Social Media. But first make sure that JNE’s social media message is actually their official social media account. In fact, it has been reported that complaints about social media accounts are faster than emails.
JNE’s official social media account is Facebook @JNEpusat, Twitter @JNE_id and Instagram @jne_id. Note that the JNE call center for the social media account consists of three accounts, Facebook names, Twitter and Instagram, so others are opening JNE’s official social media account.
Moreover, there has been a huge outbreak recently in the name of several companies or expeditions. So really make sure that the social media account is JNE’s official account to reduce the event of bad events. How do I send a complaint through a social media account?
You just need to send a message to one of the official social media accounts and the format may be equivalent to sending a complaint via email. You must use the sender’s name, the recipient’s name, the acceptance number and the mobile phone number that is still active, and provide some explanations about the problems that have come.
Access to the JNE Call Center to ask Joni website
The next option is through the Ask Joni page. This one page is a special page that is in fact provided by JNE so that customers can interact with problems more easily. How to file a complaint on Joni’s Ask page is also very simple, remember:
- The first step is to turn the page to Joni https://www.jne.co.id/id/hubungi-kami/ask-joni
- Then you can enter required data such as name, address and mobile phone number
- In the subject column, you can select Customer Service
- In the message column you can fill in or report complaints that occurred
- Then click Send Message
For example, if you contact the call center service by email or through a J&T social media account, make sure you also enter the receipt number, send a name, and recipient name to track or verify the package’s location. About the answer from the Ask Website, you can get an answer from the mobile phone number entered.
Therefore, in the “Mobile Phone Number” column, enter the still active number or the number used when sending a package to make it easier for JNE to contact us. In addition to the above procedures, you can also contact the JNE call center through the hotline service or make a direct call.
JNE’s hotline number is 021 29278888, where you can call the number and wait for an operator to answer the call, and then press the extension key to connect to the handling area. Then you can communicate in both directions through the hotline service.
But unfortunately, the hotline service is rarely used, because if you call directly to the specified number, the phone fee may be charged depending on the provider used. I wonderif consumers would prefer to complain to the JNE call center via email or social media account.