Centralised Information and Complaints Service: IDLIX

Using the BPJS Call Center Health Assistance features 4

The era of digitalization has changed the way people live, one of which is accessing the BPJS call center.   If consumers or former members of the BPJS had to visit the nearest branch office, then now it is not necessary to come directly, because in addition to access to assistance services, there are many other options.

Especially in the midst of the current pandemic, out-of-home activities are limited, and many offices prefer to empower their employees from home. Minimizing office operational activities will certainly have an impact on consumer services. Therefore, many services are redirected to online methods.

You may be wondering if this phone service can be useful, especially when it comes to accessing the best health services. In fact , the existence of a useful center provides great comfort for consumers, especially for those participants who pay fees. Because it is not necessary to visit the branch.

Since the BPJS call center acts as a centralized assistance service, participants can take care of Social Security without having to worry about not attending or facing an infectious queue. The services of the BPJS help center are available through line 1500-400 and are available for free 24 hours a day.

Through this help center, 4 facilities are available, namely registration, data modification, information and complaint services, and health consultations. If you have any of these problems, you can directly call the hotline number for help. Here’s an additional explanation for customer support services.

Registration of new members of BPJS Kesehatan

To join the Health Social Insurance Organization Agency, you must first register. The registration process usually requires prospective registrants or their representatives to go directly to the organizer’s office and follow the direct registration procedure. However, this is not currently possible, so this must be done through the help center.

You can use the registration option to register at any time through the available liveline. The BPJS Call Centre  will participate in the registration process in accordance with the procedures carried out as a direct office, so you do not have to give yourself time if you decide to register through this help center.

Some of the things you need as details of the registration process are family card numbers, national identification numbers (KTP), active phone numbers,  active email  addresses , and bank account numbers.   After entering the data through customer service, set up the selection of health facilities.

When choosing a health facility, it must be adapted to needs and capabilities. Since for each type of medical institution there are different contributions. To do this, you need to control how much the contribution is paid for each facility. Then check the email to see the virtual account number when the registration is successful.

The BPJS call center provides participants and their dependents with the opportunity to register newly. For example, you have dependent children and you have a wife or husband. You can even add parents, siblings or other dependent families.

Change paid independent participant information

Another problem that often forces a user of a national health social security card to come to an official account to take care of it is when you want to turn the data into a membership statement. Participant data can be modified online, especially when using a mobile application.

If you can’t use the mobile app, another way to do that is to contact customer support. Participants can change data such as member identities, health facilities, selection of inpatient classroom classes, and other membership-related subjects such as address changes.

The use of the BPJS call center as subscriber data reporting varies, it has needs that need to be met, namely, membership must be held for more than 90 days in a type of health care facility if you want to change the type of health care facility or change the identification information of participants.

You can change the level of the nursing department to the requirement that  only paying participants have a  chance  to make the change. Additional clauses in the requirements require participants to register for at least a year for the same care. During the registration period, you will have to pay duty without arrears.

The timeframe for changing the data from the application period is 1 to 7 business days. You can check the changes by accessing the website or using the app, you can also contact the help center to get the latest information about the data changes made.

Health consultation for all participants

Registering and changing data is part of the bureaucracy, which  can be taken care  of with a BPJS call center.  However, this is not all the functions of the help center. You will also get the opportunity to have a health consultation by asking the doctor directly.

This consultation service gives you the opportunity to ask various questions about health that were question marks in you. There are services from general practitioners that will help you answer your questions, as well as specialists for more specific disease treatment.

This service is also available 24 hours, so members can immediately consult by phone without visiting the doctor’s office directly if they are confused about health conditions. This service applies to all independent and non-independent members of BPJS.

Access to health information and consultations through the BPJS call center strives to  provide free health advisory services to make it easier for members to provide the best service at any time. Especially in today’s digital age, this health aspect is becoming increasingly important and useful to the public as access is quick and easy.

Centralised Information and Complaints Service

The assistance centre has a number of functions that facilitate members, including the provision of information services. If you are confused about various topics related to membership, such as membership status, how fees are paid, care for medical institutions, then it is appropriate to adopt the policy of contacting the help center.

Especially if you are a new member who does not understand how to join BPJS and who has a lot of questions. The BPJS call center  provides real help and a detailed explanation of everything related to your membership. The help center will be the best way to get accurate information.

Not only to provide accurate information, but also to complain about the problems that lie ahead. For example, a membership that is inactive, even though it was registered more than a week ago, so members cannot access medical institutions. This problem should certainly be solved immediately, because the unexpected pain has occurred.

In addition, the problem of tasks that cannot cover all hospital expenses, so you still have to pay. This is often due to the lack of information provided by BPJS Kesehatan or the ignorance of members’ lack of knowledge of health facilities in part of the payment claims.

The complexity of BPJS Kesehatan’s service process can also be an obstacle, which often causes members to face problems with the bureaucracy of services or multi-level services in hospitals. If this problem occurs, you can use the Help Center to help you deal with the problem.

When you claim problems with BPJS Kesehatan, you don’t have to panic, especially if you are emotional about the hospital, which is causing you to have new problems. What to do is to ask for help through the Help Center and then solve the problem. There is no need to go to the branch office, as the call center can help.

Having a 1500,400 help center service is very lucrative for members. It provides a systematic, fast, reliable service, and you can get in touch at any time to give participants a breath of fresh air. From now on, if you need information, bureaucratic access or a health consultation, you can contact the BPJS call center.

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